PRIVACY POLICY

Last Updated: 1st January 2026

WHO WE ARE

We're Spill Bar Ltd (Company No. 15768188), and we run Spill Bar in Caversham, Reading. Our registered office is at 6 Court Road, Strensham, Worcestershire, England, WR8 9LP.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our venue, use our services, join our loyalty scheme, or interact with our website.

We take your privacy seriously. We only collect the information we actually need, and we don't mess about with it.

WHAT INFORMATION WE COLLECT

We collect the following personal information from you:

Email address
Name
Phone number
Date of birth

That's it. We don't collect payment information (our payment providers handle that separately), and we don't collect anything else unless you specifically give it to us.

HOW WE COLLECT YOUR INFORMATION

We collect your information when you:

Join our Spill Loyalty scheme (via QR code or in-store)
Place an order through our QR code ordering system
Sign up for our marketing emails
Contact us with questions or feedback
Provide it to us directly at the bar

HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

Order Processing
To process your orders, deliver your drinks and food to your table, and provide the service you've asked for.

Loyalty Scheme Administration
To manage your Spill Loyalty account, track your Drops, and process your free drink redemptions.

Marketing Communications
To send you occasional emails about events, new menu items, special offers, and other Spill news. We don't spam—marketing emails will be rare. You can opt out anytime by clicking unsubscribe in any email or emailing us at hello@spillbar.co.uk.

Customer Service
To respond to your questions, feedback, or complaints.

Age Verification
We collect your date of birth to verify you're 18+ and eligible for our loyalty scheme and alcohol service.

Legal Compliance
To comply with legal obligations, such as age verification requirements for alcohol sales.

LEGAL BASIS FOR PROCESSING YOUR DATA

Under UK data protection law (UK GDPR), we process your personal data based on the following legal grounds:

Contract: Processing your order and administering your loyalty scheme membership
Consent: Sending you marketing emails (you can withdraw consent anytime)
Legitimate interests: Improving our services and running our business efficiently
Legal obligation: Age verification for alcohol sales

WHO WE SHARE YOUR INFORMATION WITH

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

We only share your information with:

Loyalty Dog
Our third-party loyalty scheme provider who helps us manage the Spill Loyalty programme, including QR code ordering and Drop tracking. Loyalty Dog processes your data on our behalf under strict confidentiality agreements.

Service Providers
We may share data with trusted service providers who help us run our business (e.g., email marketing platforms, IT support). These providers only process data on our instructions and are required to keep it secure and confidential.

Legal Requirements
We may disclose your information if required by law, court order, or to protect our legal rights, safety, or the safety of others.

HOW LONG WE KEEP YOUR DATA

We keep your personal data for as long as you remain a Spill Loyalty member or customer.

If you cancel your loyalty membership or request deletion of your data, we'll delete your information unless we're legally required to keep it (e.g., for accounting or tax purposes, typically up to 6 years).

Inactive accounts (no activity for 3 years) may be deleted, and you'll be notified before this happens.

YOUR DATA PROTECTION RIGHTS

Under UK data protection law, you have the following rights:

Right to Access
You can request a copy of the personal data we hold about you.

Right to Rectification
You can ask us to correct any inaccurate or incomplete data.

Right to Erasure
You can ask us to delete your personal data (subject to legal retention requirements).

Right to Restrict Processing
You can ask us to limit how we use your data in certain circumstances.

Right to Data Portability
You can request your data in a portable format to transfer to another service.

Right to Object
You can object to processing of your data for marketing purposes or based on legitimate interests.

Right to Withdraw Consent
You can withdraw consent for marketing emails at any time by clicking unsubscribe or emailing hello@spillbar.co.uk.

To exercise any of these rights, email us at hello@spillbar.co.uk. We'll respond within one month.

DATA SECURITY

We take reasonable measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

Your data is stored securely by us and our trusted service providers (such as Loyalty Dog) using industry-standard security practices.

However, no internet transmission is 100% secure. While we do our best to protect your data, we can't guarantee absolute security.

COOKIES

We do not currently use cookies on our website.

If we start using cookies in the future, we'll update this Privacy Policy and notify you accordingly.

THIRD-PARTY LINKS

Our website or communications may contain links to third-party websites (e.g., social media platforms). We're not responsible for the privacy practices of those sites. Please review their privacy policies before providing any personal information.

CHILDREN'S PRIVACY

Our services are not intended for anyone under 18. We do not knowingly collect personal data from children. If you believe we've collected data from someone under 18, please contact us immediately at hello@spillbar.co.uk and we'll delete it.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any changes will be posted on this page with an updated "Last Updated" date. If we make significant changes, we'll notify you by email or through a notice at our venue.

We encourage you to review this Privacy Policy periodically.

CONTACT US

If you have any questions about this Privacy Policy, how we handle your data, or want to exercise your data protection rights, get in touch:

Email: hello@spillbar.co.uk

Post:
Spill Bar Ltd
6 Court Road
Strensham
Worcestershire
England
WR8 9LP

COMPLAINTS

If you're not happy with how we've handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection authority.

ICO Contact Details:
Website: www.ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Spill Bar Ltd
Company No. 15768188
Registered Office: 6 Court Road, Strensham, Worcestershire, England, WR8 9LP
VAT: 486332177